Contact PW Feed
PW Feed provides information, product guidance and support for WooCommerce store owners, agencies and e-commerce professionals using our WordPress solutions.
You can contact us through the regional telephone numbers, email address and Türkiye office information listed below. For technical support, licence questions, Google Merchant Center connection issues and product-related requests, we recommend using the contact form on this page.
Written requests help us understand the subject more clearly, review the relevant technical details and respond more accurately.
Please use the contact form whenever possible. Telephone support should be used only when necessary. Due to time-zone differences, please call the number closest to your country or region.
Contact information
Türkiye: 0 90 533 6507904
Email: info@pwfeed.com
Türkiye office:
629 Sokak No: 3
Seyhan Mahallesi, Buca
İzmir, Türkiye
For installation, licence, Google connection, Merchant Center and technical support requests, please use the contact form instead of calling.
Contact form
Please complete the form below and provide the information related to your request.
The contact form is the primary communication method for PW Feed. It allows your message to be recorded, classified and reviewed by the relevant support area.
When completing the form, select the correct subject and explain the request as clearly as possible.
629 Street, No: 3 Seyhan District, Buca Izmir, Türkiye
Monday to Friday, 09:00–18:00 (Türkiye time)
For the fastest and most accurate response, please use the contact form below. Written requests help us review technical details before responding.
Information required for a faster response
Complete and specific requests can usually be reviewed more quickly than messages with missing information.
For general questions, your name, email address and message may be sufficient.
For installation, licence or technical support requests, please include the following information where relevant:
- Your full name
- Business or organisation name
- Email address
- Country
- Website address
- Product or plugin name
- Installed plugin version
- WordPress version
- WooCommerce version
- PHP version
- Licence status
- The exact error message
- The steps completed before the problem occurred
- The result you expected
- The result you received
Please avoid sending only general messages such as “the plugin is not working” or “the API does not connect.” These descriptions do not provide enough information to identify the source of the problem.
A more useful message would be:
PW Merchant version 1.9.30 is installed on our WooCommerce website. The licence is active, but the Google connection stops after account selection and displays the following error message: [error text].
Technical support requests
For technical support, please explain which section of PW Merchant is affected.
The issue may be related to installation, licence verification, Google account connection, Merchant Center account selection, product review, scheduled operations, product data or the hosting environment.
If an error message is displayed, copy the full message into the form.
If necessary, you may attach a screenshot after hiding sensitive information.
Licence and renewal requests
For licence-related questions, include the product name, website domain and visible licence status.
Do not enter your complete licence key in the normal message field unless it is specifically requested through the secure support process.
PW Merchant licence and renewal information is available at:
https://www.pwfeed.com/licenses.html
Google Merchant Center requests
When contacting us about Google Merchant Center, please include the visible warning or error, the affected product or product group and the type of data source currently used.
If an older XML feed or another product source is still active, mention this in your message.
This information is important when duplicate products, different prices or source conflicts are being investigated.
Product-related requests
For product review issues, include the WooCommerce product type and the relevant field.
Useful information may include:
- Simple or variable product
- Product title
- Visible price
- Stock status
- Product image status
- Brand or identifier information
- PW Merchant review status
- Suitable, problematic or critical classification
After correcting product information in WooCommerce, run the product review again before submitting a support request.
Attachments and screenshots
Screenshots can help explain a problem when they show the relevant screen and exact message.
Before uploading a file, remove or hide:
- Complete licence keys
- Google access tokens
- Administrator passwords
- Hosting credentials
- Database information
- Customer personal information
- Order details
- Security secrets
Do not upload complete website backups or large server archives unless they are specifically requested.
Response process
Contact and support requests are reviewed during business hours.
Response times may vary depending on the subject, technical complexity and the completeness of the information provided.
After submitting the form, you will receive a confirmation message. Please keep the request reference number for future communication.
Written requests help us classify the subject, review the relevant technical information and provide a more accurate response.
Important security notice
Never share passwords, complete licence keys, payment credentials or private access information through a public message.
PW Feed will not request your banking password, complete credit card information or unrelated customer data through the contact form.
Use the official contact and support channels for all product, licence and technical requests.