Privacy Policy

Privacy Policy

PW Feed respects your privacy and is committed to protecting the personal information processed when you visit our website, contact us, submit a support request, request a software licence, purchase a product or use our WordPress and WooCommerce solutions.

This Privacy Policy explains what information we collect, why we use it, how long we may retain it, with whom it may be shared and which rights may be available to you.

This policy applies to the PW Feed website, contact and purchase forms, support services, licence-management processes and software-related services provided through or in connection with pwfeed.com.

By using the website, you acknowledge that you have read this Privacy Policy. Where consent is legally required for a specific processing activity, such consent will be requested separately and will not be assumed merely because you visited the website.

Who is responsible for your personal information? 

The data controller responsible for the processing described in this Privacy Policy is:

Email: info@pwfeed.com

Website: https://www.pwfeed.com

Questions about this Privacy Policy or requests relating to personal information should preferably be submitted through the contact form available on our website.

Information we may collect

The information collected depends on how you interact with PW Feed. We aim to collect only the information reasonably required to provide the requested service, manage our products, maintain security and comply with legal obligations.

We may collect the following categories of information:

• Name and surname
• Business or company name
• Email address
• Telephone number, when voluntarily provided
• Country and regional information
• Business or correspondence address
• Website address and domain name
• Billing and tax information where required
• Payment sender name and transaction reference
• Product and licence information
• WordPress, WooCommerce, PHP and plugin version information
• Licence status and authorised domain information
• Support request content
• Error messages, diagnostic details and screenshots
• Messages and files voluntarily submitted through forms
• Internet Protocol address
• Browser, device and operating-system information
• Date, time and technical records relating to form submissions
• Website security, access and abuse-prevention records
• Communication history with PW Feed

Please do not submit passwords, complete payment-card details, Google access credentials, database passwords, hosting credentials or unrelated customer data through our forms.

PW Feed will never ask you to enter your online banking password, complete credit-card number, WordPress administrator password or hosting password into a normal contact or purchase form.

Information collected through the contact form

When you use the PW Feed contact form, we may collect your name, email address, business name, country, website address, selected product, request subject, plugin version, licence status, message and any attachment you choose to provide.

This information is used to:

• Receive and classify your request
• Respond to general questions
• Provide installation and technical support
• Investigate licence or connection issues
• Review reported software errors
• Maintain a record of previous communication
• Prevent spam, abuse and automated submissions
• Improve support documentation and product usability

Contact-form submissions may be stored in the WordPress administration area and delivered to authorised PW Feed email addresses, including info@pwfeed.com.

Information collected through the purchase form

When you submit a PW Feed purchase request, we may collect your name, business name, email address, optional telephone number, country, website domain, payment sender name, billing information and additional notes.

This information is used to:

• Create and review your purchase request
• Match a bank transfer with the submitted request
• Create the appropriate product licence
• Authorise the licence for the registered domain
• Send the licence code and activation instructions
• Prepare invoices or commercial records where required
• Provide renewal and support services
• Prevent fraudulent or duplicate requests

Until a secure online payment provider is integrated, the purchase form should not be used to submit payment-card details. When an online payment service is introduced, payment data may be processed directly by the selected payment provider under its own privacy and security terms.

Information processed for licence verification

PW Feed software may process limited technical and licence-related information to verify authorised use and provide supported services.

This information may include:

• Licence key or a protected representation of the licence
• Product identity
• Installed plugin version
• Authorised website domain
• Licence type and status
• Activation and verification time
• Relevant technical environment information
• Update eligibility
• Security and verification records

This processing helps us confirm that the original software is being used on the authorised website, provide controlled updates, prevent unauthorised use and maintain product support.

Licence verification is not intended to collect unrelated WooCommerce customer details, order contents or payment-card information.

Information processed when using PW Merchant

PW Merchant is designed to help WooCommerce store owners manage product information and supported Google Merchant Center operations.

Depending on the features used and the permissions granted, the plugin may process information required to perform those functions, including:

• WooCommerce product information
• Product identifiers
• Product titles and descriptions
• Prices and stock status
• Product images and links
• Brand, category and variation information
• Merchant account identifiers
• Connection status
• Operation results and error responses
• Technical logs required for troubleshooting

PW Merchant does not require PW Feed to take ownership of your WooCommerce catalogue. Your WooCommerce store remains the primary source of your product information.

Google services connected by the user operate under Google’s own terms and privacy practices. You should review the privacy and account settings provided by Google before authorising a connection.

How we collect information

We may collect information:

• Directly from you when you complete a form
• When you contact us by email
• When you request or activate a licence
• When you submit a purchase request
• When you request technical support
• Automatically through essential website and security technologies
• Through software logs created during authorised product operations
• From service providers involved in payment, hosting, email or security where legally permitted

Where personal information is obtained directly from you, relevant privacy information should be made available at or before the time of collection.

Why we process personal information

We may process personal information for the following purposes:

• Operating and securing the PW Feed website
• Responding to contact and support requests
• Processing purchase and licence requests
• Creating and managing software licences
• Delivering products, licence codes and activation information
• Providing updates and technical support
• Maintaining communication and service records
• Diagnosing software and compatibility problems
• Preventing fraud, spam, abuse and unauthorised access
• Maintaining service continuity and security
• Meeting accounting, tax and legal obligations
• Establishing, exercising or defending legal claims
• Improving our products, documentation and user experience

We do not use personal information for unrelated purposes that are incompatible with the reason for which it was collected, unless a separate legal basis or valid consent applies.

Legal grounds for processing

Depending on the circumstances and applicable law, our processing may be based on one or more of the following grounds:

• Processing necessary to take steps requested before entering into a contract
• Processing necessary to perform a software, licence, purchase or support agreement
• Processing necessary to comply with a legal obligation
• Processing necessary for legitimate interests, provided that those interests do not override your fundamental rights
• Processing necessary for the establishment, exercise or defence of legal claims
• Your explicit or freely given consent, where consent is legally required

Providing a privacy notice and obtaining consent are separate processes. Merely acknowledging that you have read this Privacy Policy does not automatically constitute consent for unrelated marketing or optional processing.

Marketing communications

Submitting a contact, support or purchase form does not automatically subscribe you to promotional email messages.

Where PW Feed wishes to send optional newsletters, promotions or marketing communications, a separate and voluntary choice should be provided.

You may withdraw marketing consent at any time by using the unsubscribe option in the message or contacting us.

Operational messages concerning a licence, purchase, security issue, support request or important product update may still be sent where necessary to provide the requested service or comply with legal obligations.

Cookies and similar technologies

The PW Feed website may use essential cookies or similar technologies required for website operation, security, form validation, session management and spam prevention.

Examples may include:

• WordPress session and administration cookies
• Security and abuse-prevention cookies
• Form verification values
• Language or interface preference cookies
• Shopping or purchase-process cookies where applicable

Analytics, advertising or other non-essential cookies should be used only where they are actually enabled and where the required notice or consent mechanism has been implemented.

A separate Cookie Policy may provide more detailed information about the cookies currently active on the website.

Spam and security protection

Our forms may use security measures such as WordPress nonce verification, invisible honeypot fields, form-completion-time checks, Internet Protocol-based submission limits and server-side validation.

These measures may process technical information including:

• Internet Protocol address
• Submission date and time
• Form session information
• Browser request information
• Security and rate-limit status

This information is used to protect the website, prevent automated spam, stop repeated abuse and maintain reliable communication channels.

Who may receive your information?

Personal information may be accessible only to authorised persons and service providers who require it for a legitimate operational purpose.

Recipients may include:

• Authorised PW Feed administrators and support personnel
• Website hosting and server providers
• Email and SMTP service providers
• Backup and security service providers
• Payment and banking service providers
• Accounting and professional advisers
• Google services authorised by the user
• Government authorities, courts or regulators where legally required

Service providers are expected to process information only for the services they provide and subject to applicable confidentiality, security and data-protection obligations.

We do not sell personal information to advertisers.

International data transfers

Some of the technology providers used for hosting, email, security, Google connections, analytics or payment services may operate servers or support systems outside Türkiye or outside your country of residence.

Where personal information is transferred internationally, PW Feed will seek to use appropriate legal and technical safeguards required by applicable law.

The exact transfer method may depend on the service provider, the destination country and the nature of the processing.

How long we retain information

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, to maintain service continuity and to comply with applicable legal obligations.

Typical retention considerations include:

• General contact requests may be retained for up to 24 months after the last meaningful communication.
• Technical support records may be retained while the relevant product, licence or support relationship remains active and for a reasonable period afterwards.
• Licence records may be retained for the duration of the licence relationship and for a reasonable period needed for renewal, security and dispute records.
• Purchase, invoice, accounting and payment records may be retained for the period required by applicable commercial, accounting and tax laws.
• Security and spam-prevention records are generally retained for shorter periods unless required for investigating abuse or a security incident.
• Backups may temporarily retain deleted records until the normal backup-rotation period ends.

Information may be retained longer where necessary to establish, exercise or defend legal claims, investigate fraud, comply with an official request or meet another legal obligation.

How we protect information

PW Feed uses reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

Measures may include:

• HTTPS encryption
• Access restrictions
• Administrator authentication
• Software updates
• Server and application security controls
• Spam and rate-limit protections
• Controlled licence verification
• Backup procedures
• Logging and security-event review
• Limiting access to authorised persons

No website, email system or internet transmission can be guaranteed to be completely secure. Users should avoid sending sensitive credentials through normal website forms.

Your privacy rights

Depending on your location and the law applicable to the processing, you may have rights including:

• The right to know whether your personal information is processed
• The right to request information about processing
• The right to request access to your personal information
• The right to request correction of inaccurate or incomplete information
• The right to request deletion or destruction where legal conditions are met
• The right to request restriction of processing where applicable
• The right to object to certain processing activities
• The right to data portability where applicable
• The right to withdraw consent where processing is based on consent
• The right to request information about recipients of corrected or deleted data
• The right to lodge a complaint with an authorised data-protection authority

These rights are not absolute. A request may be limited where retaining or processing the information is required by law, necessary for a contract, required for security or needed to establish or defend legal claims.

How to submit a privacy request

Privacy-related requests should preferably be submitted through the contact form or sent to:

Email: info@pwfeed.com

Postal address:
[Legal name of the data controller]
629 Sokak No: 3
Seyhan Mahallesi, Buca
İzmir, Türkiye

Your request should clearly explain:

• Your name and contact information
• Your relationship with PW Feed
• The website, product, licence or request concerned
• The right you wish to exercise
• Information reasonably required to verify your identity

We may request additional information when reasonably necessary to confirm identity and prevent unauthorised access to another person’s information.

Children’s privacy

PW Feed products and services are intended for businesses, website administrators, agencies and adult e-commerce professionals.

Our website is not intentionally designed to collect personal information from children.

If you believe that a child has submitted personal information without appropriate authority, please contact us so that the matter can be reviewed.

Third-party websites and services

The PW Feed website may contain links to third-party services, including Google, WordPress, WooCommerce, banking services, social networks or external support resources.

PW Feed does not control the privacy practices of independent third-party websites.

You should review the privacy policy and terms of each third-party service before providing personal information or authorising access.

Automated decision-making 

PW Feed may use automated technical checks for spam prevention, licence verification, security and product-data analysis.

These checks may classify a request as suspicious, limit repeated submissions or identify product information that requires attention.

PW Feed does not intend to make legal or similarly significant decisions about individuals solely through automated processing without appropriate safeguards.

Changes to this Privacy Policy

This Privacy Policy may be updated when our website, products, forms, payment methods, service providers or legal obligations change.

The current version will be published on this page together with the most recent update date.

Material changes may also be communicated through the website, plugin interface or registered email address where appropriate.

Contact us about privacy

For questions, requests or concerns about this Privacy Policy and the processing of personal information, please use the PW Feed contact form or contact:

Email: info@pwfeed.com

Address: 629 Sokak No: 3, Seyhan Mahallesi, Buca, İzmir, Türkiye

We recommend using the online contact form whenever possible. Written requests allow us to record, classify and respond to privacy enquiries more accurately.